ULIDE Group – Material Handling Equipment FAQ
1. What types of material handling equipment does ULIDE offer?
ULIDE specializes in a wide range of material handling solutions, including manual pallet trucks, electric pallet trucks, stackers, and customized handling carts. All products are designed for efficiency, durability, and safety in logistics and industrial environments.
2. Are your pallet trucks suitable for all types of floor surfaces?
Yes. Our pallet trucks are equipped with high-quality PU or nylon wheels, which are suitable for most industrial flooring, including concrete, epoxy, and tile surfaces. If you have specific floor conditions, we can recommend the best wheel option.
3. Do you provide OEM or ODM services?
Absolutely. ULIDE supports both OEM and ODM services. We can customize the appearance, color, logo, and technical specifications to meet your project requirements.
4. What is your warranty policy?
All ULIDE handling equipment comes with a 12-month warranty covering manufacturing defects. And technical support are available even after the warranty period.
5. How long is the delivery time?
For standard models, delivery usually takes 15–25 days after order confirmation. Custom products may require additional time depending on complexity.
6. Can I order a sample before bulk purchase?
Yes, we welcome sample orders to test product quality and performance before placing a bulk order.
7. How do I maintain or service your pallet trucks?
Our products are designed for low maintenance. Regular lubrication, battery checks (for electric models), and inspection of wear parts are usually sufficient. We provide maintenance manuals and online support for all models.
8. What certifications do your products have?
ULIDE products are manufactured under strict quality control systems and meet CE, and other international standards. Specific certifications can be provided upon request.
9. Do you ship internationally?
Yes, ULIDE exports to over 60 countries worldwide. We can arrange shipment by sea.